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FAQs for Buyers


1. What kinds of payment methods and currency do you accept?

Based on your company credit and your business years with OKFoodAdd , T/T, L/C, D/P,D/A,etc. are available

US dollar , Euro and RMB are accepted in the trade.

2. Is my privacy and personal information secure on your site?

We promise all activities and purchasing on our site are secure and protected.

3. How can I claim for damages on quality of the goods?

The certificate of Quality, Quantity/Weight issued by manufacturer or supplier shall be taken as the preliminary proof of the quality, quantity/weight of the goods delivered. Buyer will have the right to inspect the goods at the time and place of delivery in a professional manner, and within 7days after delivery, buyer must give notice to OKFoodAdd of any claim for damages on account of the condition, quality, or grade of the goods, and Buyer must specify in detail the basis of the claim.Then OKFoodAdd will deal with it shortly to give remedy solution after confirmation.

4. Can the prices be negotiated further?

The prices offered are from manufacturers. Generally the prices level are low and reasonable. If you want to negotiate further, OKFoodAdd can help you negotiate with suppliers by leveraging our strong relationship with suppliers.

5. How can I check my order status?

Log in account and you will check your order status under Account Center by clicking View details

Log in account and you will check your order status under Account Center by clicking View details

6. Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order quickly and as accurately possible, we are unable to cancel your order after you have placed it with us.
Any modifications are required to be agreed by both supplier and OKFoodAdd, or no order modifications, cancellations on order placed.

7. Can I ship in one container with different suppliers?

Yes, we can ship all your products together for you.

8. Whom I make the contract with?

Generally the contract is made with us, OKCHEM.

9. How can you make sure your quality?

The suppliers on OKFoodAdd were inspected and selected, and only qualified suppliers with good quality and reasonable price are approved. All products available are confirmed to standards, such as FCC, BP, USP,etc . And we will even go to factories by ourselves to check if necessary. If we get claims of quality dispute, we will response to you immediately: we will make fast investigation about it, reducing the possible loss and providing remedy solutions. If it’s our responsibility, rest assured that we will undertake it.